Terms and Conditions

1.1 These General Terms and Conditions (GTC) govern the contractual relationship between you as the customer and us as the provider of the platform www.cyberdoll.de. They apply to all customers of our platform regardless of whether you are acting as a consumer, entrepreneur or merchant.

1.2 We do not recognize any deviating terms and conditions unless we have expressly agreed to their validity in advance.

1.3 Registration and use of our services is reserved exclusively for persons of legal age who are fully capable of entering into contracts and who have reached the age of 18.

1.4 All agreements made between you as the customer and us in connection with a purchase or service contract are set out in these General Terms and Conditions, our order confirmation and our acceptance declaration.

1.5 The version of these General Terms and Conditions valid at the time of conclusion of the contract shall apply.

1.6 We do not recognize any differing terms and conditions of our customers, even if we do not expressly object to their validity.

1.7 The product descriptions, character traits, and photos of the models (love dolls/sex dolls) displayed on www.cyberdoll.de are fictitious and do not constitute guaranteed characteristics or performance. The models are not capable of performing the described functions independently. Outfits and accessories shown are for illustrative purposes only and are not included in the delivery. Delivered clothing or accessories may differ from the photos in color, design, and details.

2.1 To use Cyberdoll's services, you need to create a personal member account. Registration is free.

2.2 Only natural persons of legal age (18 years and older) and legal entities are eligible to register. For legal entities, registration must be carried out by an authorized representative. Registration on behalf of third parties without their express consent, as well as the simultaneous use of multiple accounts by a single person, is prohibited.

2.3 Registration on our platform is completed by entering a valid email address. After clicking "Continue," a six-digit confirmation code will be sent to the specified address. For security reasons, this code is only valid for 15 minutes and can then be requested again. Important: For security reasons, this process is repeated with every login – this means that customers will receive a new six-digit code by email each time they register and must enter it to access their member account. This ensures that only the respective customer has access to their profile – without a password.

2.4 After registration, the following contact details must be entered and saved in the personal customer area: country, first name, last name, (optional: company name), postal code, city, and a telephone number. The email address used for login cannot be changed later.

2.5 Customers are obligated to provide complete and truthful information during registration. Important contact information can be updated at any time in the member account. Cyberdoll reserves the right to investigate or block the account in cases of reasonable suspicion of incorrect or abusive information.

2.6 Access data must be treated confidentially and protected from unauthorized access by third parties. Sharing access data is prohibited. Cyberdoll must be notified immediately in case of suspected misuse or unauthorized use. Member accounts are personal and non-transferable.

2.7 There is no entitlement to the opening of a member account. Cyberdoll reserves the right to refuse registration in individual cases without giving reasons. In this case, you will be notified promptly.

2.8 Upon completion of registration and activation of the account by Cyberdoll, a user agreement is concluded between the customer and Cyberdoll. The General Terms and Conditions, the Privacy Policy, and the Cancellation Policy become part of this agreement.

2.9 Re-registration is generally possible at any time, provided that the previous account was not blocked or terminated due to a violation of our terms of use.

3.1 Cyberdoll reserves the right to amend these Terms and Conditions at any time with future effect. Customers will be informed of planned changes by email at least four weeks before they come into effect. The amended passages will be clearly highlighted.

3.2 The notification will specifically draw attention to the four-week deadline and the significance of failing to object. If no objection is received in writing within this period, the changes will be deemed accepted.

3.3 A timely objection means that the changes in question will not become part of the contract; the existing contractual relationship will then remain in effect under the previous conditions.

4.1 The user agreement between Cyberdoll and the customer is concluded for an indefinite period. The customer may terminate the agreement at any time with fourteen days' notice to the end of the month. Termination must be in writing.

4.2 Cyberdoll is also entitled to terminate the user agreement at any time with fourteen days' notice to the end of the month. This does not affect the right to temporarily or permanently block a customer account.

4.3 The right to extraordinary termination for good cause remains unaffected for both contracting parties.

5.1 Cyberdoll reserves the right to continuously adapt, update, expand, restrict or discontinue individual functions of the platform, insofar as this is necessary to improve the service or for technical, legal or economic reasons.

5.2 The customer agrees to the continuous development and adaptation of the platform in accordance with § 5.1.

6.1 All content on this website, in particular texts, images, graphics and videos, is subject to copyright and other laws protecting intellectual property. Any use, reproduction or distribution, even in part, is not permitted without express written consent.

6.2 All trademarks, product names and logos mentioned on this website are the property of their respective owners and are used solely for the description and presentation of the products and services offered.

7.1 Sale of love dolls / sex dolls

7.2 Immediately available love dolls / sex dolls

7.3 Immediately available love dolls or sex dolls are fully manufactured models that cannot be configured. They are generally shipped from the respective manufacturers' warehouses within the EU, for example, from Germany, Spain, France, or other EU member states, or from the USA. In some cases, certain components, such as the head, may be shipped directly from the country of origin, e.g., China.

7.4 After payment is received, shipping is coordinated via a central warehouse in the EU or the USA – depending on the customer's place of residence. Processing and shipping preparation usually take place within 48 hours. After shipment, an email with tracking information will be sent. Delivery typically takes 7 to 14 business days. This information is non-binding and serves only as a guideline.

7.5 Immediately available love dolls or sex dolls that have not been individually configured are generally subject to the statutory right of withdrawal, provided the packaging is unopened and the goods are unused. For reasons of health protection and hygiene, withdrawal is excluded as soon as the seal has been removed or signs of use or cleaning are visible.

7.6 Returns are only accepted in undamaged original packaging and in a hygienically sound condition. Once the packaging seal has been broken or removed, a return or refund is excluded. In the case of a valid return, the customer bears the return shipping costs.

7.7 For products shipped directly by our manufacturers or external partner companies, www.cyberdoll.de assumes no liability, warranty, or guarantee for the shipping process – in particular, not for transport damage, delivery delays, or loss. In these cases, responsibility for shipping lies with the respective shipping company (e.g., DHL, UPS, TNT, GLS, FedEx, DB Schenker, or others). Any complaints should be addressed directly to the responsible shipping company.

7.8 Configurable Love Dolls / Sex Dolls

7.9 Configurable love dolls/sex dolls are models where the customer can freely choose individual characteristics such as skin color, eye color, hair color, breast shape, genital area, height, or other features. These love dolls/sex dolls are individually manufactured to order and are therefore considered personalized products within the meaning of Section 312g Paragraph 2 No. 1 of the German Civil Code (BGB).

7.10 After receipt and full payment of the order, the individually configured love doll/sex doll will be released for production within 24 hours. From this point on, both cancellation and return are no longer possible. After shipment, you will receive an email notification including tracking information. Delivery is made directly to the specified address and usually takes up to five weeks, depending on the manufacturer. A binding delivery date cannot be guaranteed. Between mid-November and February, delays in international shipping may occur due to holidays such as Christmas or the Chinese New Year.

7.11 Before shipping, the customer receives detailed photos and videos of the completed love doll / sex doll for final inspection and approval for shipping.

7.12 For products shipped directly by our manufacturers or external partner companies, we, www.cyberdoll.de, assume no liability, warranty, or guarantee for the shipping process – in particular, not for transport damage, delivery delays, or loss. In these cases, responsibility for shipping lies with the respective shipping company (e.g., DHL, UPS, TNT, GLS, FedEx, DB Schenker, or others). Any complaints should be addressed directly to the responsible shipping company.

8.1 Unless otherwise agreed, the full rental amount must be paid in advance for the entire rental period. Available payment methods are listed on our platform www.cyberdoll.de. Any applicable delivery or service charges must be paid together with the rental fee.

8.2 Rentals are exclusively available in the Saarbrücken area and the rest of Saarland.

8.3 Within Saarbrücken, delivery and collection of the rental models (love doll / sex doll) are free of charge for customers.

8.4 Local pickup or return of the rental models (love dolls/sex dolls) is not possible. Delivery and pickup of the rental models are carried out exclusively by our drivers to the address specified in the order.

8.5 For deliveries and collections outside of Saarbrücken, a one-time transport fee of currently €38.00 including VAT applies. Note regarding price changes: We reserve the right to adjust prices – particularly for transport and additional services – at any time, e.g., in the event of rising energy or operating costs. The price displayed on our platform www.cyberdoll.de at the time of ordering is always the applicable price. By completing the order, the customer agrees to the currently valid price.

8.6 The current delivery areas outside of Saarbrücken can be viewed during the ordering process and under the heading “Rent” > “Delivery & Collection” on our platform www.cyberdoll.de.

8.7 Delivery will be made by our in-house delivery service on the day of the chosen rental start date between 6:00 PM and 10:00 PM.

8.8 Our drivers will announce their arrival approximately 15 minutes in advance via SMS or phone call. Providing a reachable phone number is therefore mandatory.

8.9 The rental models (love doll / sex doll) will be delivered to the address provided by the customer within the stated delivery period. Delays due to unforeseen circumstances such as traffic, breakdowns, accidents, high order volume, or individual special requests are possible and do not give rise to any claims against the provider. Liability for any resulting damages or losses is excluded.

8.10 During the ordering process, customers have the option to leave instructions for delivery, collection or special requests.

8.11 The love doll/sex doll will be picked up on the last day of the rental period between 9:00 AM and 12:00 PM. The exact time will be arranged individually with the customer on the day of pickup, e.g., via text message or phone call. Providing a reachable phone number is mandatory for this purpose.

8.12 Before delivery and after return, we document the condition of the model (love doll/sex doll). This condition report serves internal purposes and allows us to trace any potential damage. A copy of the report from the day of delivery will be provided to the customer to ensure full transparency. Should significant damage be discovered upon return, we reserve the right to invoice the customer for the costs of repair or replacement.

8.13 Delivery and collection are carried out using a neutral company vehicle without any visible markings or indications of the contents. The transport bag for our rental models (love dolls/sex dolls) is also inconspicuous and bears no advertising imprint. Every order is handled professionally, discreetly, and with the utmost respect for the privacy of our customers.

8.14 All rental models (love dolls / sex dolls) are thoroughly cleaned, hygienically checked, disinfected and their condition is documented before each rental.

8.15 Customers are required to return the rental models (love dolls/sex dolls) in a clean condition after use. Any significant dirt or soiling must be removed before return. This is part of our Terms and Conditions. For hygiene reasons, the use of condoms is mandatory when using the rental models. Customers receive latex-free condoms and water-based lubricant free of charge upon delivery.

8.16 To maintain the highest hygiene standards and protect subsequent renters, the use of the products we provide (latex-free condoms and water-based lubricant) is mandatory. A visual inspection will be carried out upon return of the rental doll (love doll/sex doll). If moderate to heavy soiling is found – particularly from semen, blood, feces, urine, other bodily fluids, or heavily soiled clothing or accessories – we reserve the right to charge a cleaning and hygiene fee.

8.17 The hygiene fee – depending on the degree of soiling – ranges from €95.00 to €180.00 including VAT and is based on the actual cleaning effort required. The fee will be invoiced subsequently and must be paid by the customer within five business days. In cases of willful or unreasonable soiling, we reserve the right to take legal action and to permanently exclude the customer from our rental service. In such cases, the member account may be blocked or deleted. Re-registration will then no longer be permitted.

8.18 Customers are obligated to treat the rental model (love doll/sex doll) with care and respect – in particular, special attention must be paid to sensitive areas such as fingers, feet, and joints (e.g., knees), as these can be easily damaged. Minor signs of wear and tear resulting from proper use are normal and will not be considered grounds for complaint. The condition of each rental model is documented before delivery to ensure transparency in the rental process; see also section 8.12.

8.19 Should any major damage occur during the rental period, the customer must report it immediately by email to info@cyberdoll.de, including a photo and brief description. We will review the reported damage and contact the customer as soon as possible for further clarification.

8.20 In the event of damage demonstrably caused by improper use, we reserve the right to charge for the repair or replacement costs.

8.21 If a rental model (love doll/sex doll) cannot be delivered to the delivery address provided by the customer due to a failed delivery attempt by our driver and is consequently returned, the agreed rental price remains due in full. Payments already made will not be refunded in this case and are considered liquidated damages. This is because the rental model was blocked for the corresponding period and could not be rented out to anyone else. This does not apply if a valid cancellation has been made, the reason for the non-delivery is not the customer's fault, or acceptance was temporarily impossible for a valid reason – provided that the delivery time was not announced in a timely manner.

8.22 In the event of serious or repeated violations of our terms of use – in particular, improper use, damage, or severe soiling of the rental models – we reserve the right to block the member account in question and exclude future bookings. Re-registration under different names, email addresses, or other differing information is prohibited. In such cases, appropriate claims for damages may be asserted, and legal action may be considered.

9.1 The products and services presented on the website do not constitute a binding offer, but rather a non-binding invitation to customers to submit a corresponding offer to conclude a purchase or rental agreement.

9.2 The offer is made via the online order form integrated on www.cyberdoll.de. After selecting the desired products or rental models (love doll / sex doll), completing all required information, and going through the order process, customers submit a legally binding offer to purchase or rent by clicking the final order button. Before submitting the order, customers must agree to the General Terms and Conditions, the Privacy Policy, the Shipping Conditions, and the Cancellation Policy by activating the corresponding checkboxes.

9.3 All communication – including order processing, support notifications, and optional newsletters (if available) – generally takes place via email and automated systems. Therefore, providing a correct and permanently accessible email address is mandatory. Customers must ensure that emails from the provider or its contracted service providers are not blocked by spam filters.

9.4 The contract is concluded exclusively in German. Support can also be provided in English if required.

10.1 Customers can cancel an order within 8 hours of receiving payment. In this case, a flat cancellation fee of 15% of the total price will be charged. This fee covers expenses already incurred.

10.2 If the cancellation occurs more than 8 hours but within 24 hours of receipt of payment, the cancellation fee is 30% of the total price. The amount is based on the expenses already incurred.

10.3 After 24 hours, the individual production of the doll usually begins. Since irreversible production costs are incurred by the manufacturer from this point onward, cancellation is only possible with a retention of 50% of the total price.

10.4 In the event of a very late cancellation – especially after production has begun or shortly before delivery – a refund of the product price is excluded. Only shipping or customs costs not incurred can be partially refunded.

10.5 Refunds will only be issued if repair or replacement is not possible in the case of significant manufacturing defects or irreparable damage.

10.6 Individually configured products

10.7 Configurable love dolls or sex dolls are personalized products where customers can individually select features such as skin color, eye color, hair color, breast shape, intimate area, body size or other features.

10.8 These products are manufactured exclusively according to the individual wishes of the customer and are therefore considered personalized goods in accordance with Section 312g Paragraph 2 No. 1 of the German Civil Code (BGB). There is no right of withdrawal in these cases.

10.9 After receipt and payment of the order, the individually configured love doll or sex doll will be released for production within 24 hours. From this point on, both cancellation and withdrawal are excluded.

10.10 Important for in-stock products: If customers order a product that is immediately available – e.g., from an EU or US warehouse – the order cannot be canceled after payment has been received. These products go directly into the shipping process to ensure the fastest possible delivery.

10.11 Refund & Default of Acceptance

10.12 If, after deduction of any cancellation fees or damages, a refund is due, the remaining amount will be transferred to the original payment method within 7 business days. If a refund via this method is not possible, customers are obligated to provide valid bank details by email within 5 business days. Failure to provide these details within this timeframe will result in default of acceptance. In this case, the refund amount will be retained; a subsequent refund is excluded.

11.1 The rental models (love doll / sex doll) are delivered in a neutral transport bag with a mechanical lock. The key to open the lock is handed over personally to the customer upon delivery.

11.2 According to § 312g paragraph 2 no. 3 of the German Civil Code (BGB), the right of withdrawal expires for contracts for the delivery of sealed goods if the seal is removed after delivery. Since it cannot be verified for hygiene reasons whether the transport bag was opened after receipt, the handover of the key to the customer constitutes unsealing within the meaning of the law.

11.3 The right of withdrawal expires upon handover of the key. A return of the rental goods is excluded from that point onward. The customer acknowledges this regulation and expressly agrees to the design of the right of withdrawal. The right of withdrawal also expires if the customer instructs the driver to open the transport bag or to unpack and set up the rental model.

12.1 For products shipped directly by our manufacturers or external partner companies, we, www.cyberdoll.de, assume no liability, warranty, or guarantee for the shipping process – in particular, not for transport damage, delivery delays, or loss. In these cases, responsibility for shipping lies with the respective shipping company (e.g., DHL, UPS, TNT, GLS, FedEx, DB Schenker, or others). Any complaints must be addressed directly to the responsible shipping company.

Important notice regarding youth protection:
We take the protection of children and young people very seriously. Our goal is to protect them from content that could impair their development. Due to the strict legal requirements for youth protection in Germany, we are obligated to clearly verify the age of majority of our customers before granting them access to uncensored content.

Access to general content on www.cyberdoll.de requires a simple age verification upon entering the website. However, access to uncensored content – especially explicit photos and poses – requires further age verification. This is a one-time, manual process and is free of charge for customers. It serves to definitively verify legal age in accordance with German youth protection laws.

13.1 General access to content:
Upon entering the website, age verification is required via a simple self-declaration form using a pop-up and button. Only then will general access to the content of www.cyberdoll.de be granted. Certain content, particularly uncensored photos and explicit poses, is additionally protected and requires separate age verification as described in sections 13.5 to 13.9.

13.2 Age restriction and youth protection:
The content, offers, and services on www.cyberdoll.de are not pornographic, but are intended exclusively for persons aged 18 and over. The products shown – especially love dolls or sex dolls – may be anatomically realistic and are therefore only intended for adult customers.

13.3 Age verification for transactions:
Our entire range of rental, sales, and service offerings is available exclusively to adults. We reserve the right to verify age upon delivery, collection, or handover by requiring presentation of a valid identification document. If proof of age is refused, we reserve the right to refuse service. In this case, the provisions regarding non-utilization as outlined in Section 14.2 of these Terms and Conditions apply.

13.4 Customer self-commitment:
By submitting an order, inquiry, or entering their date of birth for age verification, customers confirm that they have reached the legally required minimum age of 18. They agree to provide all information – in particular their name, address, and date of birth – truthfully and to ensure that only they themselves or expressly authorized adults use the services and content of this website.

13.5 Age verification for uncensored content (photos & poses):
Access to uncensored content requires a one-time, manual, and free age verification. This involves entering your date of birth to confirm you are at least 18 years old. This information is not stored.

13.6 Access code after verification:
After successful verification, a personal access code will be displayed. This code is non-transferable and must not be shared with third parties – especially minors. The customer is responsible for the secure handling of the code.

13.7 Visibility of uncensored content:
All uncensored content on www.cyberdoll.de is displayed in a blurred form by default. A clearly visible notice and a code entry field are located directly next to each photo. Only after entering a valid code will all protected content be unlocked.

13.8 Data protection & cookies:
No personal data is stored. The access code is managed locally via cookies and remains valid until the cookies are deleted in the browser. No server-side storage takes place.

13.9 Duration and repetition of the verification:
The access code is valid for 24 hours or until the customer deletes the cookies stored in their browser (on their PC or smartphone). After that, age verification is required again.

14.1 If a rental model (love doll / sex doll) is not used despite a binding booking – for example, due to cancellation, no-show, or refusal of acceptance on site – the rental agreement is considered fulfilled. In this case, the full rental price is owed as liquidated damages, since the model was reserved for the booked period and could not be rented out to anyone else. A refund is excluded.

14.2 If proof of age is requested upon delivery or handover and is not provided, we are entitled to refuse handover. In this case, the rental agreement will also be considered not to have been used. For journeys outside of Saarbrücken, a flat travel fee of €38.00 including VAT (round trip) will be charged.

14.3 If the rental agreement is not used as agreed and a claim for reimbursement exists after deduction of any damages, the remaining amount will be transferred to the originally used payment method within 7 working days.

14.4 If a refund via this method is not possible, customers are obligated to ensure that valid bank details are provided within 5 days of the termination of the rental agreement. If this notification is not received within this timeframe, customers will be in default of acceptance. In this case, the refund amount will be retained. Subsequent reimbursement is excluded.

14.5 The aforementioned provisions do not apply to cases of force majeure or unforeseeable events that render performance of the contract impossible. These include, but are not limited to, natural disasters (e.g., floods), official orders or prohibitions, extreme weather conditions (e.g., storms, snowfall), serious illnesses, pandemics, strikes, accidents, disruptions in transportation, and other unforeseeable circumstances beyond our control. In such cases, we will endeavor to find an amicable and fair solution.

15.1 Both the customer and Cyberdoll undertake to comply with all contractual obligations of care and diligence necessary for the proper performance of the contract. In the event of a breach of these obligations, claims for damages or reimbursement of wasted expenses may arise.

15.2 Cyberdoll is liable only for damages caused by its own negligence.

Liability exists in particular

- in cases of intent or gross negligence,

- in the case of an expressly assumed guarantee, unless other regulations exist,

- as well as in cases of legally mandatory liability, e.g. under the Product Liability Act.

Furthermore, liability is excluded.

15.3 If Cyberdoll negligently breaches a material contractual obligation (cardinal obligation), liability is limited to the foreseeable damage typical for this type of contract.

15.4 The customer acknowledges that the use of the rental models may involve sexual acts that carry health or physical risks, such as injuries, accidents, or other impairments. Cyberdoll expressly disclaims all liability for any physical or health-related damages arising in connection with the use of the models. This includes, in particular:

- physical injuries to the customer or third parties,

- health problems or complications caused directly or indirectly by its use.

The rental models must be used exclusively in accordance with Cyberdoll's instructions and guidelines. No liability is assumed for indirect, incidental, or consequential damages – regardless of whether their possibility was known.

15.5 The above liability provisions also apply accordingly to the purchase of products via the platform.

16.1 The customer expressly consents to the electronic processing of their personal data in accordance with the following provisions. All customer data will be treated confidentially. The transmitted data will be used exclusively for the needs-based creation of individual offers, for consultation, for contract fulfillment, and for internal market research purposes. Data will not be disclosed to third parties.

16.2 Cyberdoll is committed to complying with data protection regulations, in particular the EU General Data Protection Regulation (GDPR) and all other applicable data protection regulations. The processing of personal data is based on our separate data protection policy.

16.3 The currently valid privacy policy can be viewed at any time at www.cyberdoll.de or directly via the following link: https://cyberdoll.de/pages/datenschutzerklaerung

17.1 If the customer is a consumer within the meaning of Section 13 of the German Civil Code (BGB), the statutory right of withdrawal applies. Further details can be found in the separate cancellation policy at:
https://cyberdoll.de/pages/widerrufsbelehrung

17.2 If the customer is a company within the meaning of § 14 BGB, the right of withdrawal is excluded.

18.1 Any side agreements, additions or amendments to this contract must be in writing.

18.2 The European Commission provides a platform for the out-of-court settlement of disputes arising from online transactions, accessible at: https://ec.europa.eu/consumers/odr

Cyberdoll does not take part in proceedings before a consumer arbitration board on a mandatory basis, but is generally open to participation.

Cyberdoll is not obliged to participate in a dispute resolution procedure before a consumer arbitration board, but is generally open to voluntary participation.

18.3 Should any provision of these Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that most closely approximates the economic purpose of the invalid provision.

18.4 In the event that a gap in the regulations exists or arises, an appropriate regulation shall be deemed agreed which comes closest to the economic purpose of the contract and the will of the parties.

18.5 The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). This choice of law shall not apply if it results in consumers being deprived of mandatory consumer protection provisions.

18.6 For all disputes arising from the user agreement and these General Terms and Conditions, the registered office of Cyberdoll in Saarbrücken shall be the exclusive place of jurisdiction, provided the customer is an entrepreneur within the meaning of the German Civil Code (BGB), a legal entity under public law, or a special fund under public law. In all other cases, the statutory provisions shall apply.